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Authors: Emma Staxäng and custom Erik Almn Tutors: Andreas Larsson - PhD, Department of Design Sciences, Faculty of Engineering, Lund University Fredrik Häglund - PhD Student, Business Administration, School of Economics and Management, Lund University. Read more University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT) Author : Ekambar Selvakumar ; 2012 Keywords : ; Abstract.
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We're also more patient in handling calls and more customer-oriented.". Major industry movers, today, there are 16 key industry players. Among these are Etelecare International Inc., Infonxx, PeopleSupport, C3 Customer Contact Center Inc., Sykes Asia, Inc., Contact World, SVI Connect, Cquadrant and Immequire, Inc. Most are joint ventures with ICT conglomerates. Even Easycall Communications.
On the other hand, Secretary Cesar V. Purisima of the Department of Trade and Industry remained very keen and positive about the future expansion and growth of the contact center industry in the. Secretary Purisima predicted that the 40,000-seat operation will double its size next year thus making the one of the major.